Cancellation of an order
In case, you wish to cancel your order, get in touch with customer care either through mail/telephone within 24 hours of your placement of order. Syrinx will not be able to cancel any order after 24 hours of your placement of order.

In case of cancellation of prepaid orders, a refund of your amount will be processed within 15 business days as per our Exchange / Return policies.

Exchange / Return policy
Though we strive to give you a great customer experience each time you shop with us but considering the fact that the same product cannot be used by other customers upon return due to hygiene factors, we don’t accept exchange or return of the products once sold or delivered.

In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call within 24 hours of delivery. 

Exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition and subject to the following terms:

• Return/exchange/replacement for goods/ merchandise is subject to inspection and checking by Syrinx Team.

• Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.

• Once your exchange/return request has been accepted, the exchange/refund process will be completed within 7-10 business days, subject to picking & product inspection.

• Further for exchange/return of the products, Syrinx will issue Syrinx’s Credits Notes. These Credit Notes can be utilized on a future purchase on the website.

• A scanned copy of the courier slip needs to be emailed to us within 7 business days of opening the exchange/return request.

• Some special rules for promotional offers may override Syrinx’s Exchange/ Returns Policy.

• To check which items cannot be exchanged, please mail us at [email protected]  We are constantly working to include more and more products to our exchange list.

• The final price of exchanged products should be equal to or more than the price of returned items.

• In case you choose an item of higher value, you can pay the differential amount by way of Net Banking, Credit card / Debit card, etc.

• However, do give us a call and we can help you with the steps to follow in case of exchange / return:

• Place your item in its original packaging.

• Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice.

• Keep the product and the package ready for pickup by Syrinx.